FAQs
Where do you ship?
We currently ship only within the United Kingdom.
How much does shipping cost?
We charge a flat shipping fee of £4.99 on all orders.
How long does shipping take?
Orders follow this timeline:
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Handling Time: 1–3 business days
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Processing Time: 2–4 business days
The total estimated delivery time is 3–7 business days.
How can I track my order?
Once your order has been shipped, you may receive a tracking number by email if tracking is available for your order.
Can I return my order?
Yes, we accept returns for both defective and non-defective products within 30 days of delivery.
What condition must items be in for returns?
Items must be unused and unopened, meeting:
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Unopened in original packaging
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Unused and undamaged
Do you accept exchanges?
Yes, we accept exchanges within the 30-day return window for eligible products.
Are there return fees?
No. Customers do not pay any return costs, and we do not charge restocking fees.
How do I start a return?
To start a return, please contact our support team at:
Our team will provide instructions on how to send your item back by mail.
How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within 5 to 10 business days to the original payment method.
What if I receive a damaged or incorrect item?
If you receive a defective or incorrect product, please contact us immediately at:
so we can resolve the issue quickly.
How can I contact customer support?
You can contact our support team at:
Email: Support@novyx1.shop
Address:
128 City Road
EC1V 2NX London
United Kingdom